Question 1

Where is my data stored?

Accepted Answer

Your data is stored in enterprise-grade AWS data centers with geographic redundancy. All storage is encrypted at rest using AES-256.

Question 2

How often are backups performed?

Accepted Answer

We perform automated daily backups with 30-day retention. Enterprise plans include real-time replication and custom backup schedules.

Question 3

Can I export my data?

Accepted Answer

Yes. You can export all your data at any time in standard formats (CSV, PDF, Excel). We support full data portability as required by GDPR.

Question 4

What happens if I delete my account?

Accepted Answer

Upon account deletion, all your data is permanently removed from our systems within 30 days. We can expedite this on request.

Question 5

Do you share data with third parties?

Accepted Answer

Never. Your data is yours. We do not sell, share, or monetize customer data. Third-party integrations only transfer data you explicitly authorize.

Question 6

How do you handle security incidents?

Accepted Answer

We have a documented incident response plan with 24-hour notification to affected customers. All incidents are logged, investigated, and result in remediation improvements.

Loading...